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Customer Testimonial

At Big5 Loans, we can tell you everything about our company and paint ourselves in a good light. Of course, we do believe that we offer excellent service, have incredible staff and go the extramile to give you all the information you need about our products as well as help you to secure the best loan deal for yourself.

That said, a customer testimonial is possibly the best way that we can show our incredible service.

Let’s look at what Ann Maloney has to say about the service she received from Big5 Loans.

Ann Maloney’s story

I am a 55-year-old woman who lives with my elderly mother. Unfortunately, I do not have a very high paying job, but we get by.

In March 2014, our world was turned upside down. My father, a fit, and healthy 70-year-old man, passed away from a sudden heart attack. We were devastated as you can imagine. He was our world, and now he was taken from us. Unfortunately, with my meagre salary and my mother’s small pension, we could not give him the proper funeral we thought that he deserved.

It was at that time that a friend of mine suggest that I speak to Big5 Loansto secure a guarantor loan. We really had no other choice, we wanted my dad to be buried with dignity. After emailing and securing the relevant documents, I made an appointment with Hannah. What an incredible young lady she is! Now remember, we were grieving at this point and needed the loan fairly quickly so the burial could go ahead.

Hannah met me at the office and immediately passed on her condolences for our loss. She even gave me a reassuring hug and told me she would do everything in her power to help us.

She started by explaining all the documents I would need to secure the guarantor loan. These included personal identification, confirmation of our residential address, as well as evidence of my income. I had everything, or so I thought. I had managed to leave my payslip at home, but Hannah did something so incredible, it still makes me smile to this day.


She offered to quickly ride me home in her car to go and pick up the payslip. Can you believe it? She really didn’t have to do that, but she wanted to help us and really went out of her way to do so. I was amazed! It’s not often that people go above and beyond to help someone, not in today’s day and age!

So with all my documents finally in order, Hannah started the loan process. It took another 30 minutes to fill in the relevant forms and for her to explain how everything will work, the interest rate as well as the monthly repayments which I was very happy with because they were extremely affordable.

Hannah promised she would have news about my application the next day and true to her word, my mobile phone rang early the next morning. You could hear how Hannah was beaming down the phone, she had good news! Our loan was approved. Hannah had gone out of her way to make sure that it was done quickly as she knew how our situation demanded it.

With the money paid into my account a mere four hours later, we were able to plan dad’s funeral. Although I still look back on his death with great sadness, I will never forget the way Hannah and Big5 Loanswent out of their way to help me and make me feel at ease.


I now recommend Big5 Loans to all my friends and family in times of need and when they need to secure a loan.